TOUCH FAQS
Find the answers to our most frequently asked questions about Jaguar infotainment and our connected services.
IGUIDE
TOUCH PRO & TOUCH PRO DUO
How do I configure/edit the customisable homescreen?
To add a shortcut/widget press and hold your finger down on an empty part of the homescreen. To move a shortcut/widget simply tap on the edit icon at the bottom of the Touchscreen. Tap on + to select the area you would like to place the new shortcut/widget.
To delete a shortcut/widget, drag it to the bottom of the Touchscreen where a large delete bar will appear.
To move a shortcut/widget between homescreens, drag it to the side of the screen – at this point the next/previous homescreen is shown. Release pressure on the shortcut/widget when in the desired position.
Scalable shortcuts/widgets can be resized by clicking on the resize icon shown in lower right corner of the shortcut/widget in edit mode.
Please note that you can only configure/edit the customisable homescreen(s) when your vehicle is stationary.
Why can’t I always resize the widgets/shortcuts on the customisable homescreen?
Not all shortcuts/widgets can be resized, and others may have limited resizing options. This is to ensure that the function of the shortcut/widget is never impacted – for example, by making it too small.
I've created my own homescreen – can I make this the default homescreen?
Yes, it’s possible to set up your home pages so you default back there every time you press the home button. Go to settings > Home settings
Pressing the home button once will return you to your default homescreen. Pressing the home button twice allows you to preview all pages including the extra features screen. This function makes accessing specific pages much quicker once multiple home pages have been added.
How many homescreens can I create?
You can create up to 4 new homescreens in addition to the factory set homescreen.
Can I customise the factory set homescreen?
No, it’s not possible to customise this page.
Can I use my own wallpaper?
At this time you can only select from pre-installed wallpaper designs.
What’s the function of the small square icons inside each quadrant on the homescreen?
The small square icon placed to the side of the main feature panels, provides a shortcut to a specific feature. For example, your voicemail, seat controls, set/cancel navigation guidance, play/pause etc., depending on the media source you’re using.
Which functions can be operated with the steering wheel controls?
Depending on your vehicle’s specification, the following Touch Pro features can be operated via the steering wheel:
- Volume control of Media, Phone, Park Distance Control feedback, Navigation guidance and Voice Recognition feedback.
- You can toggle through media types using the mode button - for example, TV, Radio, Bluetooth Media, iPod, USB depending on vehicle specification and the sources available at that time.
- Left/right controls can be used to change between tracks and favourite TV channels/radio stations. Note: A long press on the left/right button initiates a radio search.
Using the new Virtual Instrument Display, it’s also possible to select the media source, TV/radio favourite stations, or select from a list of recent phone calls. To do this, press the Menu/OK button on the steering wheel then scroll to the relevant option e.g. Favourites, Source, Recents. Click on Menu/OK to select the sub menu. Using the up/down controls on the steering wheel, simply scroll to the item you desire and click on Menu/Ok to select the number, favourite or source.
Why isn't there an option to change the time setting?
The time is automatically synced to GPS satellites based on your vehicle’s current position. Therefore as you drive between time zones or GMT Daylight Saving Time changes, the system will automatically update.
Depending on what feature I’m using, clicking on the Settings button brings up different options – why is this?
We wanted to provide easier access to general settings as well as quicker access to some more commonly used settings like display and audio. For this reason, a settings icon (two gears) has been placed at the bottom of the Touchscreen in every main feature. Tapping this button displays the settings screen for this feature.
At the top one large button dynamically changes according to the feature in use at the time. For example, if you’re using the Navigation feature, Navigation settings will be displayed. At the bottom there are controls to override the automatic brightness of the Touchscreen or to turn it off completely. The two large buttons in the lower section provide access to All settings and Audio settings.
The ‘back’ key doesn’t always return me to my last used feature/screen, why is this?
To help you navigate with fewer steps, Touch Pro uses a hierarchical logic for the ‘back’ key rather than historical. It passes you back through the levels of the system, rather than taking you back to your last used feature.
How many TV/Radio favourites can I access directly from the cluster menu with the steering wheel controls?
Your first 14 favourites can be selected from the virtual instrument display. If the favourite you want is not available, you can reorder the list once your vehicle is stationary.
How can I change which information is shown in the multi-tasking panel?
Swipe up or down on any panel to switch between the following:
- Navigation
- Phone
- Media
The massage seats turn on automatically, how can I stop this?
You may have accidently enabled automatic activation of the massage function. Go to Settings > All settings > Features > Seats > Auto massage.
How long does the massage programme run for?
A full massage cycle lasts for 10 minutes.
Which features can I control with the new Voice Recognition System?
Jaguar’s Voice Recognition System allows safer access to your media and phone systems. To activate voice recognition, press the voice control button on the steering wheel.
Why doesn’t the Voice Recognition System recognise certain radio stations?
This can happen when a number of radio stations share a similar name. In this case the system will display a list of possible stations to choose from. Simply tap the name of your station or read out the line number.
Alternatively, you could try saying the full station name. You can also create voice tags for all of your favourite stations.
Why can't I use the Voice Recognition System to control the climate?
Jaguar’s voice recognition system was designed to help eliminate tasks that would otherwise require multiple steps. In most cases controlling the climate requires a single button press – voice control would be more complicated for this interaction.
Can I change the language of the Voice Recognition System?
The voice language is set based on the system language. To select a different language for the Voice Recognition System, simply choose a different system language from the vehicle settings menu.
The settings for voice recognition show controls for confirmation and feedback, what are these?
With ‘voice command confirmations’ enabled, the Voice Recognition System confirms your voice request by repeating the instruction. For example, after saying ‘Call home’ the system says ‘Calling home’. Disabling this speeds up the time in which the system is able to carry out the task. With ‘voice feedback’ enabled, the system prompts you on what to say next. Again, disabling this function once you have become accustomed to the system will shorten the interaction time. Please note that even after you’ve disabled ’voice feedback’, the system may still require further input from you in certain situations.
After reversing the vehicle, then driving forwards, the Park Distance Control screen pops up on the Touchscreen – how can I hide it?
To temporarily minimise the window but retain audible alerts – tap the cross in the upper corner of the Park Distance Control window.
To completely disable the Park Distance Control, tap the Park Distance Control button. Depending on your vehicle this will either be in the bottom of the Touchscreen or in the overhead console.
Once your vehicle’s speed increases beyond 11mph/ 16km/h Park Distance Control will be disabled automatically.
Why does the rear camera always show when I select Reverse – why not display 360 degree camera view if that was my last used option?
This is for safety reasons. The rear camera’s angle of view is far wider when in operation as a single camera view. Rear camera view is also more effective at alerting you to approaching traffic just out of view.
What is my driving score?
In some cases it’s possible to achieve a high driving score but have a lower MPG / km/l – for example when driving in heavy traffic. If your driving score was 100%, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50% indicates that you could have achieved significantly better fuel economy by adopting a different driving style.
Why do I have a high percentage driving score, but poor fuel consumption?
In some cases it’s possible to achieve a high driving score but have a lower MPG / km/l – for example when driving in heavy traffic. If your driving score was 100%, you have achieved the most efficient use of fuel for the journey. Whereas a driving score of 50% indicates that you could have achieved significantly better fuel economy by adopting a different driving style.
TOUCH & TOUCH PLUS
FAQs include details of how to update your SD card. If you have a different query please contact a retailer for support on our older systems.
What is Map Updater?
The Map Updater is a software tool for PC and Mac. It is used for downloading new map data and related content for the Navigation system.
Where is the SD Card?
The Map SD Card should be in the SD Card slot of the vehicle. Please refer to the vehicle handbook for the exact location of the slot.
Why is the Map Updater not detecting my SD Card?
The Map Updater only recognises a valid SD Card designed for use with the Navigation system. Any other SD Cards will not be detected. If the SD Card is damaged or the data has been changed in any form without the use of Map Updater, it could result in the SD Card being unrecognised. You may also want to check if the SD Card slot on your PC or Mac is working correctly.
How can I check the availability of any Map Updates?
Use the Map SD Card with the Map Updater to check for available updates. The Map Updater automatically recognises available updates for the detected SD Card and offers them for download and install.
Is my Map Updater up to date?
The Map Updater automatically checks for app updates every time it is launched.
Why is my VIN shown in the Map Updater?
Your Vehicle Identification Number (VIN) is a unique identifier assigned to every vehicle produced. Your VIN can be located on a plate, visible through the base of the windscreen, on the left hand side of the vehicle. The Map Updater uses your VIN to authorise a non-transferable licence for the use of maps on your vehicle during the activation process.
Which operating systems does the Map Updater support?
The Map Updater currently supports Microsoft Windows version 7, 8 and 10 and Mac OS X 10.8 onwards.
Can I store my own personal data on the SD Card?
The Map SD Card is supplied only for use with the Navigation system. The card should not be used for storing any other data. Any changes to the SD Card's content must be carried out only through the Map Updater. Storing other data on the SD Card or making unauthorised changes to data on the SD Card could cause problems with your Navigation system and may invalidate your vehicle warranty.
Why is my vehicle not recognising the SD Card?
If your Map SD Card is not recognised, please ensure that the SD Card is in the unlocked state (small switch on the side of the SD card) and inserted properly in the SD Card slot in the vehicle. If it is inserted correctly, please switch off the ignition, close all doors of the vehicle and lock the vehicle for 2 minutes before restarting the vehicle. If the SD Card is still not recognised, please note any error message that your vehicle is displaying, and contact your Retailer for further assistance.
Why are some of the options greyed out?
The Map Updater automatically recognises the contents of the connected SD Card. The availability of certain buttons and/or features may be linked to the contents of the SD Card.
Why is no VIN linked to the SD Card?
This message indicates that the Map Updater could not find a Vehicle Identification Number (VIN) on the card. Please contact your Retailer.
Are the older maps deleted on a new install?
Yes, newer maps delete and replace the older version of maps.
Can I cancel a download and install in progress?
No, the Download and Install process must complete fully to maintain consistency and validity of the map contents on the SD Card. Please do not close the Map Updater or remove the SD Card while Download and Install is in progress.
What do I do if I have lost, broken or damaged my SD Card?
You will need to order a new SD Card. Please contact your Retailer for further assistance.
Do you have a contact centre for support?
Please contact your local Retailer for further assistance
ENTERTAINMENT & MEDIA
In the Radio feature, are ‘Favourites’ similar to pre-sets?
Yes, your radio’s ‘Favourites’ provide a single list of all your favourite radio stations regardless of band e.g. FM, AM DAB – making it easy to navigate to your favourite station. (Previous systems required you to switch radio bands before selecting the pre-set.)
You can also add your favourite radio stations as a shortcut on one of your customised homescreens.
Alternatively press the voice recognition button on the steering wheel and use a voice command to find the station.
How do I add a Radio station to my Favourites?
From the ‘Now playing’ screen, or in the radio station ‘Find list’, tap the star icon. When the star changes from an outline to a solid icon, the station has been added as a Favourite. Stations are listed in the order you add them.
Can I change the order of my Favourites list?
Yes. Press the edit icon at the bottom of the screen, and then tap and drag the station to a new position in the list. (This can only be done when your vehicle is stationary.)
How do I remove a station from my Favourites list?
Tap on the star icon – once it reverts back to an outline that station will no longer be listed as a Favourite.
How do I switch between radio stations when I’m in Media?
When in Media you can swipe left/right across the centre of the Touchscreen to change radio stations, TV channels or the track that’s playing.
How are FM stations organised in the media library?
When you select the ‘Find’ option from the ‘Now Playing’ radio screen it will list all available FM stations by frequency. However, if you prefer to reorder the list by station name, you can change this in Radio Settings.
How many TV/Radio favourites can I access directly from the cluster menu with the steering wheel controls?
Your first 14 favourites can be selected from the virtual instrument display. If the favourite you want is not available, you can reorder the list once your vehicle is stationary.
What capacity USB sticks can be used?
Up to 128GB.
Please note that before any USB stick can be used you will need to reformat it as FAT32. Please make sure you save any data on the USB stick as reformatting will erase all data.
Can I use portable media storage drives?
We don’t recommend it as the power consumption for these drives varies significantly.
Which media formats are supported for playback of music and video?
Touch Pro supports a wide range of audio and video formats including:
Audio formats: AAC, Dolby, DTS, FLAC, MPEG 1, 2, 3, WMA, PCM, WAV, Apple Lossless
Video formats: AVI, DV, 1, 2, 4 including DivX, Xvid and QuickTime, H.263, H.264, WMV, MKV
Is USB 3.0 supported?
Yes.
Can I view more than one TV channel in my vehicle?
Depending on your vehicle’s specification and the reception quality, it may be possible to view up to three channels simultaneously.
Multiple TV antennas located in the vehicle’s architecture make it possible to view one channel on the left rear screen, a second on the right rear screen, and a third on the front Touchscreen. However the front Touchscreen is only viewable if the vehicle is stationary – once the vehicle is moving only the audio will play.
When one TV channel is being viewed, the signal from multiple antennas combines to help provide a stronger signal and improve picture quality.
When I insert a DVD into the drive slot, why doesn’t it play automatically?
To avoid interrupting the media source that’s currently playing. This function is especially useful for vehicles equipped with a Rear Seat Entertainment system. In this case, to avoid disturbing other passengers, the DVD may be played on the rear screens with the audio played over the wireless headphones.
Can I control and monitor content on the rear screens from the front of the vehicle?
Yes, select the media playing screen from the front Touchscreen and tap ‘rear media’. You can now see what each screen is currently playing.
From this screen, the front passenger can also change media sources and/or channels/stations/tracks, depending on the source in use.
The driver can also choose to listen to the same audio as the Rear Seat Entertainment over the cabin audio. At this point the rear passengers will have full control of the cabin audio volume.
Please note that only front or rear passengers can have access to the volume control at one time. It’s not possible for the volume to be adjusted from both the rear and front of the vehicle simultaneously.
What features are available in the new Rear Seat Entertainment system?
The Rear Seat Entertainment system features include the following:
- 2 x HD 10.2” 16:9 displays that can be hidden when not in use
- An all new user interface design
- A wide range of connectivity for support of various devices such as smartphones/tablets:
- 2x USB 3.0 interfaces
- 1x HDMI interface
- 1x Dual purpose HDMI / MHL inputs
- On-screen controls for all media, climate and heated/cooled seats (subject to vehicle specification)
- Supervisor controls for front passengers to control or monitor usage
- Wireless headphones with support for Dolby Virtual Surround Sound
A new navigation system (not available in Japan) provides the following capabilities:
- Full journey status information
- Full search capability and map browsing (online search if vehicle has a mobile data connection)
- Satellite imagery (data connection required)
- A function allowing rear passengers to propose destinations to the driver
In the rear media ‘supervisor’ screen, what is the function of the lock button?
This locks the remote control and prevents users in the rear of the vehicle from changing the channel or volume. This function can be particularly useful when you’re carrying young children in your vehicle.
Can I mute/adjust the cabin audio volume from the rear of the vehicle?
If audio is playing over the vehicle’s sound system, rear passengers can be provided with control of the cabin audio. The remote control unit can then be used to adjust or mute the volume if required.
When listening to rear media using the vehicle’s wireless headphones, the volume control is located on the side of the headphones.
APPS
Can I buy InControl Apps for my current vehicle?
Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory.
I have purchased a used Jaguar which has InControl Apps fitted. Am I able to connect my smartphone?
Yes. Simply install InControl Apps on your smartphone and the InControl Apps feature will be wholly available.
Can I download apps available for other regions?
By changing your region in the Options tab of the smartphone app you will be able to see apps available to users in other regions. You will only be able to download these apps if they are also available in your region. Note: app availability does not guarantee that your language preferences will be available.
How much does InControl Apps cost?
There is a one off cost for the InControl Apps system as hardware must be fitted at the factory. Check with your local Retailer for the cost. The InControl App is available free of charge on both Google Play and the Apple App Store. Some 3rd party apps may require a purchase.
Why aren't all my apps available on InControl Apps?
Only apps that have been through Jaguar's approval process are available to use with InControl Apps.
I've updated my phone and now InControl Apps doesn't work.
Every effort is made to ensure that InControl Apps is compatible with the latest operating systems. Try reinstalling the smartphone app on your device.
Does InControl Apps use Mobile Data?
Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan.
When I use voice interaction, why does my cluster show a phone call in progress?
When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones.
Is it possible to have InControl Apps on more than one smartphone?
Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the Touchscreen. Though only one device can be connected at any one time.
What happens if there is no data connection?
When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function.
Can I have InControl Apps on any Jaguar vehicle?
InControl Apps must be selected when ordering your vehicle as hardware must be fitted at the factory. Check with your local Retailer for vehicle availability.
How do I install a compatible app?
Open InControl Apps on your smartphone and scroll through the 'Not installed apps' list until you find the app you wish to install. Depending on your device, selecting this app will take you to Google Play or the Apple App Store. Download and install as normal. The new app icon will appear in the "installed" section when you next connect your smartphone to your vehicle.
Do I have to create an account to use some apps?
It is strongly recommended that upon downloading any third party application from the Google Play or Apple App Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle.
When using InControl Apps, why is the audio played through my Android phone’s speaker rather than the vehicle’s sound system?
Android phones must be connected to Touch Pro via Bluetooth as well as USB.
InControl Apps is installed on my device but it won't connect to the vehicle
When connecting your phone to the vehicle ensure your device is unlocked, cases or screen covers are not closed (some can auto lock the phone when closed), that all open apps have been closed and the phone is connected to the dedicated InControl Apps USB port (labelled). If this fails to solve the problem, check your device is compatible by visiting the compatibility site at www.landrover.com.
Do I need to start the app before connecting to the vehicle?
No, for iPhone if the app is not already running, you will be given a phone prompt to allow the app to open. If using an Android phone, you can select 'Always Allow' when prompted which will forego all future prompts. Remember, your phone will need to be unlocked when connecting. There should be no need for further phone interaction once your device is connected.
My phone is connected and I can see the apps but there's no audio coming through the cabin speakers. How do I connect to Bluetooth?
When connecting a phone, a prompt will appear on the Touchscreen for "view" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owners section of jaguar.co.uk. Also make sure the audio volume on the phone and vehicle is turned up.
Will InControl Apps still work when the vehicle is in motion?
For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving.
I made a phone call and I had to unlock my iPhone before I could use InControl Apps again. Why?
This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings> General > Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock.
When I connect my phone to the vehicle, I always get a popup on the device to allow the connection. How do I stop this from happening?
On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle.
Where should I stow my device when connected to InControl Apps?
Stowage of your device should be near to the dedicated InControl Apps USB port.
I have updated to iOS 9, why do I now have to go through an approval process before I can use a new app in the vehicle?
This is a new security feature introduced by Apple for the iOS 9 update. All third party apps, except the three virtual apps - Calendar, Music and Contacts, will now require approval. The process is described in detail here.
What happens if I don’t update to iOS 9?
This approval process is for any iPhones running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However we still recommend that you set up the app before you connect to the vehicle.
Please note that once updated, a phone cannot restore a previous iOS version.
Are tablet devices supported?
Not at this time.
Should I update my iPhone Software?
InControl Apps works best with the latest operating software (Apple iOS 8+).
SECURITY AND SAFETY
What is the difference between a manual and an automatic SOS Emergency Call?
An automatic SOS Emergency Call is triggered if the airbags deploy or if a crash is detected. If these incidents occur, a call will be made automatically from the vehicle to the emergency services. A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.
Does the SOS Emergency Call use the driver's phone to connect?
No. The SOS Emergency Call uses a separate system with a dedicated SIM card embedded within the vehicle.
Where can I use the SOS Emergency Call?
The SOS Emergency Call service will be available in the country in which you subscribed for the InControl services as well as in certain roaming markets, contact your local retailer for more information.
What happens if the vehicle is involved in a crash and there is no phone signal?
The vehicle will make multiple attempts to connect a call, if no mobile phone signal is found, a call cannot be made, the button will stop flashing amber and return to red.
What happens if I accidentally press the SOS Emergency Call button?
If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.
Does the Optimised Jaguar Assistance Call use the driver's phone to connect?
No. The Optimised Jaguar Assistance Call uses a separate system with a dedicated SIM card embedded within the vehicle.
Where can I use Optimised Jaguar Assistance Call?
You can use the Optimised Jaguar Assistance service in all countries covered by the Jaguar Assistance policy. If you use your Jaguar Assistance while travelling in another country covered by your policy, you will be connected to the roadside assistance services in your home country who will then arrange roadside assistance to your exact location. Additional fees may be charged.
What happens if the Optimised Jaguar Assistance button is pressed by accident?
If you accidentally press the Optimised Jaguar Assistance button, a call will be initiated. Once the call is connected, you must inform the agent that the Optimised Jaguar Assistance button was pressed by accident, otherwise you may incur unnecessary financial costs.
CONNECTIVITY AND DATA
Do I need a SIM card to connect my vehicle to the Internet?
Yes, a Micro SIM card with mobile data enabled is required to power the Connect Pro package. Insert your SIM card into the interface panel in the centre console storage compartment, and make sure you’ve enabled Mobile Data in the connectivity settings menu.
Go to the settings icon in any screen > All settings > Features > Connectivity > Mobile data on
You can also share your smartphone’s data connection by enabling the phone’s Internet Sharing, Personal Hotspot or Tethering feature. * Market dependent. Please check with your retailer for local availability.
What type of SIM do I need to provide?
You need a "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIM". This will be a different SIM card to that fitted in your mobile phone. For Touch 17MY, the required SIM card is a 2FF standard SIM card, while for Touch Pro and Touch 18MY a 3FF micro SIM card is needed.
. * Market dependent. Please check with your retailer for local availability.
Does my SIM need to provide a data plan?
Yes, your SIM should have a data allowance for your Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.
* Market dependent. Please check with your retailer for local availability.
Does Jaguar Land Rover have a preferred SIM provider?
At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a “Data only SIM card” from a variety of sources. Data SIMs and plans are available from all major mobile service providers.
. * Market dependent. Please check with your retailer for local availability.
Can I use the data from the mobile phone plan that I already have?
This depends on the mobile service provider and type of the plan you have. Some providers offer "shared plans" where you can get an additional SIM for your Hotspot and attach it to your shared plan.
How much data should I budget for on a monthly basis?
It will vary significantly based on the features you use, the frequency of use and the length of your journeys. As a very rough guide, typical usage consumes in the region of 100-500 MB of data per month.
These features use the greatest amount of data in the following order:
1. Satellite Imagery
2. Real Time Traffic Information
All other features consume far less data of approximately the same amount. Further examples are provided below:
Can I monitor or limit data usage?
Yes, you can limit data usage to a specific number of megabytes per month, monitor the amount of data consumed, and disable roaming. Go to Settings > All settings > Features > Connectivity > Mobile settings
Are there settings to help me manage data roaming when driving outside of my home country?
Yes, go to Settings > All settings > Features > Connectivity > Mobile settings
You can also enable specific roaming navigation features in the Navigation Settings menu.
How to install a SIM into your vehicle?
1. Insert SIM card - Depending on your system, insert the SIM card into the slot market ‘SIM’ or ‘MICRO SIM’ in the centre console. Ensure the SIM is fully inserted with the gold connectors facing upwards.
2. Turn on mobile data - Once installed, go to the settings icon in any screen > All settings > Features > Connectivity > Mobile Data ON.
3. Establish connectivity - Your Touchscreen will now display a 4G icon. Please note, it may take up to two minutes for your screen to display ‘Reading SIM’ under ‘Mobile Data’.
Why doesn’t the vehicle remember my Bluetooth phone and pair with it automatically?
This is most likely due to the auto connect function for that device being disabled in your Bluetooth settings.
How many Bluetooth devices can be connected or paired?
Up to 10 Bluetooth devices can be paired. One phone and one media playback device can be connected at the same time. If, however, your phone is connected as a phone and media playback device, a second device cannot be used simultaneously. The first device paired to Touch Pro will be designated your primary device, unless you change the settings. Go to Settings > All settings > Features > Bluetooth > Paired devices > and click on the device you wish to change.
Can my downloaded contacts or photos be viewed by anyone with access to the vehicle?
No, your synced contacts will only be visible when your phone is connected to the vehicle.
How do I search for contacts from my phone contacts list?
In the main phone screen select ‘Contacts’. Tap the search box at the top of the contacts screen to access the keyboard and start searching for your desired contact. As you type, the results list automatically updates. Click on the ‘x matches’ box to view options. To allow the largest number of contacts visible at one time the search box scrolls with the list allowing 5 instead of 4 items to be shown.
Alternatively press the voice recognition button on the steering wheel and use a voice command to dial a number. For example:
‘Call David Smith’
‘Call David Smith Mobile’
‘Dial 01234987654’
Why is the phone icon still visible when I’m in the phone screen?
If you’ve paired more than one phone to Touch Pro – tapping this icon enables you to switch to another device for placing/receiving calls.
SOFTWARE UPDATES
What software can be updated in my vehicle?
Both your car’s InControl Touch Pro and the vehicle connectivity systems can receive software updates. In our electric cars, software updates are also available for the battery energy control system.
How often will I receive Software Updates?
Software updates will be sent periodically to Jaguar vehicles, either when the need arises or when issues are identified with existing vehicle software.
Do I need an InControl account for Software updates?
No, you do not require an InControl account to perform software updates.
Is my vehicle eligible for an infotainment system software update?
To receive InControl Touch Pro wireless software updates your current software needs to be at 18B or above. You can check the software version of your InControl Touch Pro system through your Touchscreen by going to ‘Settings’ > ‘All Settings’ > ‘Software update’. The version of the InControl Touch Pro will be displayed as a long string of characters: e.g. ‘S18B_18.25.3-174880’.
How do I connect my vehicle to receive Infotainment updates?
The InControl Touch Pro system can be connected either through through the SIM card inserted into your vehicle. You can also use a hotspot connection through your mobile device but this may result in additional data charges.
How to connect my vehicle to receive Telematics/Battery updates?
When you activate software updates in the settings menu the vehicle connectivity/battery energy control system will be connected automatically. Vehicle connectivity system updates are only available in Telematics-enabled countries.
Are there data costs associated with a Software Update?
You may experience data costs if you connect through a SIM card inserted into your vehicle. In some countries, you will have received a SIM card on purchase of your vehicle. If used, you will not receive data charges for software updates.
How do I know if an update is available?
When an update is available, you will receive a pop-up notification on your Touchscreen. You can also manually check for available updates by going to ‘Settings’ > ‘All Settings’ > ‘Software update’ > ‘Check for update’.
What do I need to do before installing an update?
To perform the update, you need to:
- Turn software updates on by going to ‘Settings’ > ‘All Settings’ > ‘Software update’
- Accept the Terms & Conditions prior to download/installation
- Download the update to your vehicle
- Maintain cellular connectivity during the process
- Keep your vehicle locked and alarmed for the installation to begin (for vehicle connectivity and battery energy control system updates only)
- If updating an electric vehicle, unplug the charge cable
How do I perform an Infotainment update?
You will receive a pop-up on the Touchscreen when an update is available for download/installation. Once accepted, the download and installation process will begin. The update will not interrupt your driving experience and you can continue to use your vehicle as normal. Upon completion, you will receive a successful installation notification on your Touchscreen.
How to update the telematics or battery energy control module?
You will receive a pop-up on your Touchscreen when an update is available for download and, once downloaded, a second pop-up to install the update. Once you start the installation the process cannot be stopped. The installation may take up to 30 minutes. During this time you can access the vehicle but it cannot be driven until the update is complete.
I have accepted the download, can I still use my vehicle?
Yes, while the system is downloading you can continue to use your vehicle as normal.
How long does the Software Update installation take?
The installation may take up to 30 minutes. You will not be able to use your vehicle while installing Vehicle Connectivity and Battery Energy Control System updates. You can still use your vehicle when installing an update to your InControl Touch Pro.
How do I know when the Software Update is complete?
A notification on your Touchscreen will inform you when the software has installed successfully.
Do I need to have a signal for the installation to take place?
Yes, you need a mobile connection to download and complete the installation.
Can I stop the installation once it has started?
No, once the installation has started it cannot be stopped.
The download has failed, what do I do?
You can use your vehicle as normal. A failed download will not affect your vehicle’s functionality in any way. Please contact the Jaguar Customer Relationship Centre or your local Land Rover Retailer and they will investigate further.
The installation has failed, what should I do?
If your vehicle is experiencing issues when restarting following an update, please contact road-side assistance or your local Land Rover Retailer and they will investigate further.
I skipped the update but I now want to install it. What do I do?
You can access the update through your vehicle’s Touchscreen by going to ‘Settings’; ‘All Settings’; ‘Software update’; ‘Check for update’. If an update is available, a pop-up will appear giving you the option to download/install the update. If you prefer, you can visit your local Land Rover Retailer who will assist you with the update.
Can I update the software while out of the country?
Yes. However, this may result in roaming charges depending on your in-vehicle data plan.
Can I stop other people from updating my software?
Yes, you can add a PIN lock to your vehicle to protect your software update settings. To do this, go to ‘Settings’; ‘All Settings’; ‘Software update’ and select the lock icon.
What happens if I lose connection during a download?
If the connection is lost during a download, the download will pause until the connection is re-established.
Why haven't I seen a notification for the Infotainment update?
InControl Touch Pro updates require for a SIM card to be inserted within your vehicle. Check your personal SIM is installed and working correctly. Or alternatively, visit your local Land Rover Retailer who will assist you with the update.
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Your car is prepared for Apple CarPlay. The services offered by Apple CarPlay depend on feature availability in your country, please see https://www.apple.com/uk/ios/feature-availability/#apple-carplay for more information.
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Your car is prepared for Android Auto. The services offered by Android Auto depends on feature availability in your country, please see https://www.android.com/auto/ for more information.